We offer basic guidance and coaching that helps businesses run more efficiently and
scale. Just like athletes need coaches to improve their game, businesses need
consultants and coaches to help them fix deficiencies in the operations and grow
stronger. Our task is to look at what a business is doing well and assess and make
recommendations for improvement in areas where the business has deficiencies.
Step 1: Understanding Your Current Business Position
Essential Business Review Areas
Review your core operations.Walk through how you operate your business and assess
if your operations are in line with your industry.Walk through how you operate your business and assess
if your operations are in line with your industry.
Get a handle on your financesDetermine whether you are actually making money,
where your biggest expenses are, and if you have enough cash to cover upcoming bills
and investments
See how you stack up against competitorsResearch what similar businesses in your
area perform compared to your business
Make an honest list of your strengths and weaknessesWrite down what your
business does really well and areas where you know you are struggling or could improve
Talk to the people who matter most -Have real conversations with your employees
about daily challenges, ask customers what they love and hate, and check in with
suppliers about your relationship
Evaluate your technology and equipmentDetermine if your computers, software, and
tools are making your work easier or creating frustration and slowing you down
Stay on the right side of regulationsMake sure you have proper licenses, are
following labor laws, meeting tax requirements, and complying with industry-specific
rules
Spot Problems and Growth Opportunities
Learn from successful businesses in your industry - Study what the most successful
companies similar to yours are doing differently and see what you can realistically adopt
Chart out your daily workflows - Draw simple diagrams showing how work moves
through your business to find where tasks get delayed or duplicated unnecessarily
Assess your team's skills honestly - Figure out if your employees have the training they
need to do their jobs well, and identify where additional support might help
Hunt for waste and inefficiency - Look for places where you are spending too much
money, taking too long on tasks, or using resources that do not add real value
Think ahead about potential problems - Consider what could go wrong in your
business (key employee leaving, major customer loss, equipment failure) and have
backup plans ready
Improve communication within your team
- Make sure important information reaches
everyone who needs it, and that your staff can easily share concerns or ideas with you
Step 2: Design a path Forward
Write down what success looks like -your content textcreate clear goals that everyone can understand
Set specific targetsmake goals that can be measured, like "increase sales by 20%"
Create ways to measure progress -set up scorecards to track how well they are doing
Figure out what employees need-determine how many employees, how much to
compensate, and what tools they will need
Make a schedule-create timelines for when things should be completed
Plan the budget -figure out how much everything will cost and if there is an ROI
Improving the Business
Make work easier and faster – eliminate unnecessary steps and make processes smoother
Use better technology – software, or equipment that helps workers be more productive
Improve quality – make services are consistently good
Collaborate better with suppliers – improve relationships with vendors and companies that provide materials
Make customers happier – find ways to give customer/ owners a better experience
Make employees more excited about work – create an environment that make employees want to work harder
Step 3: Actually Making the Changes
Helping People Accept Changes
Get everyone on board – make sure employees and company leaders support the changes
Explain why changes are happening – tell everyone what is changing and why it is good for them
Teach people new skills – provide training so employees can manage new ways of doing things
Make changes gradually – do not change everything at once to avoid overwhelming people
Manage complaints and fears – address concerns people have about the changes
Change the company culture – help create an environment where people like trying new things
Support During Changes
Manage the project – have someone in charge of making sure everything gets done on time
Check progress regularly – meet weekly or monthly to see how things are going
Solve problems quickly – fix issues as they come up during the change process
Coordinate with outside companies – work with other businesses that might be helping
Write down new procedures – create instructions and manuals for new ways of doing things
Make sure quality stays high – ensure the changes actually make things better, not worse
Step 4: Watching How Well Things Work
Keeping Score
Set up scoreboards – create dashboards that show how the business is performing in real-time
Study the numbers – look at data to understand trends and find new opportunities
Have regular report cards – check monthly progress and quarterly progress
Compare to other businesses – see how the operation stacks up against competitors
Listen to customer feedback – incorporate what customers say into performance reviews
Calculate if changes were worth it – figure out if the business is more sustainable and profitable because of the changes
Step 5: Making Sure Success Continues
Building Strong Teams
Develop better leaders – help managers become better at leading people
Improve employee skills – provide ongoing training and learning opportunities
Plan for when people leave – prepare for leadership changes and make sure knowledge does not leave with departing employees
Help departments work together better – break down barriers between different parts of the company
Encourage innovative ideas – create a culture where people feel comfortable suggesting improvements
Share knowledge – make sure everyone can learn from the company’s experiences
Planning for the Future
Create growth plans – identify ways the business can expand and reach new customers
Make sure systems can manage growth – ensure processes and technology can support a bigger business
Plan technology upgrades – prepare for future technology needs
Prepare for potential problems – create backup plans for challenges that might come up
Find business partners – identify other companies that could help the business grow
Explore new markets – look for new places to sell products or new products to create